Act as the primary IT support resource for the Denver office including all Audio/Visual/Conference room and general IT equipment
Provide “white glove” service to support Executives as well as events in the office including board meetings, department all-hands meetings, and customer events
Diagnose and resolve hardware, software, and networking issues through phone, email and chat
Log and track tickets in the IT Service Management (ITSM) system and ensure timely resolution of issues
Perform minor repairs to equipment and arrange for other servicing needs
Maintain systems, applications, security, and network configurations
Support and manage integration with other Enterprise software utilized by the organization
Support PC hardware components, desktop operating system software, and application software
Maintain up-to-date documentation of support procedures and knowledge base articles to promote self-service and knowledge sharing
Execute upgrades, patches, new applications, and equipment implementation
Identify and report system issues to vendors; monitor and test resolution of those issues sent to vendors
Monitor, update, and remediate issues with various types of security software
Assist in maintaining inventory records and documentation for equipment
Develop and provide user training for basic hardware and software use
Maintain open communication and a positive working relationship with staff
Perform other technical duties as assigned