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Associate Customer Success Manager

Denver, CO, United States
Services - Customer Success, Customer Support & Enablement | Perm Full-time

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Job Description

Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built software technologies, services, and industry expertise. Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies and NXTThing RPO services, Employ serves more than 21,000 customers across all industries. For more information, visit us at www.employinc.com

 

Are you ready to embark on an exhilarating journey with us? We are not just offering you a job; we are offering you a chance to shape the future of our organization! Join our team as an Associate Customer Success Manager and kickstart your career in the dynamic field of customer success. In this role, you'll be a valued partner for our customers, assisting them with product inquiries, providing best practices and recommendations, and ensuring they have a great experience with Employ. No prior experience is necessary – just bring your enthusiasm, excellent communication skills, and eagerness to learn!

 

What you will be doing:

 

Customer Relationships: Respond promptly to customer inquiries via email or ticket with a friendly and helpful attitude. Assist customers in navigating our products or services and route questions appropriately internally whether to Technical Support or other departments.

 

Onboarding Assistance: Guide newly impacted customers as they learn to navigate our platform and understand key features. Assist them in finding basic training and resources to ensure a smooth start.  

                         

Loyalty & Retention: When working one on one with customers, listen actively to their needs, address their concerns, and demonstrate empathy. Foster positive relationships to enhance customer loyalty and satisfaction.    

                                         

 Product Knowledge: Learn about our products or services inside and out. Stay updated on product updates, new features, and best practices to effectively assist customers and provide accurate information. Host live sessions with customers to answer product questions.          

                                                                

Feedback Collection: Gather feedback from customers about their experiences, preferences, and suggestions for improvement. Share valuable insights with the team to help enhance our products and services.    

                                                                 

Risk Reduction: Assist in identifying opportunities to increase customer retention and improve customer health. Proactively reach out to customers to discuss adoption and value recognition to ensure renewal.

 

What you will bring:

  • Enthusiastic: Excited to learn and grow in a customer-centric role. 
  • Approachable: Friendly and personable, able to build rapport with customers easily.                                                                                                            
  • Flexible: Adaptable to changing priorities and able to multitask effectively.                                                                         
  • Reliable: Takes ownership of tasks and follows through to ensure customer satisfaction

 

Education and Experience:

  • Strong communication skills, both verbal and written.
  • Customer-focused mindset with a desire to deliver exceptional service.
  • Ability to learn quickly and adapt to innovative technologies and processes.
  • Team player with a positive attitude and willingness to collaborate.
  • High school diploma or equivalent is required; bachelor’s degree is a plus, but not required!

 

Missing a few of the qualifications above? Don't let that stop you. If you have a unique spark that could drive your success in this role, we're all ears. Tell us more!

Colorado Pay Range: $58,500.00-$71,000.00 USD Base Salary with additional potential for variable pay.

Employ is an Equal Opportunity employer.
Employ is an EVerify employer.